Question 1

Is this a loan?

Accepted Answer

No, it's an advance on the money you've already earned. We don't charge interest — only a small, transparent flat fee.

Question 2

Do I need good credit?

Accepted Answer

No. We never run an external credit check. We only look at your regular payroll deposits to assess eligibility.

Question 3

Is it available in Egypt?

Accepted Answer

Yes! Qistiq fully supports Egyptian Pounds (EGP) and works with major Egyptian banks and mobile wallets.

Question 4

Which countries are supported?

Accepted Answer

Qistiq currently supports Egypt (EGP) and the United States (USD). We're actively expanding — follow us for updates.

Question 5

What's the service fee?

Accepted Answer

We charge a small, flat fee depending on the amount requested. The exact amount is always clearly shown before you confirm — no surprises.

Question 6

When do I repay?

Accepted Answer

Repayment is automatically processed on your next scheduled payday. You never need to manually transfer anything.

Question 7

How much can I borrow?

Accepted Answer

Your limit is based on your verified income history. It starts conservatively and increases automatically as you build a repayment track record with us.

Question 8

Can I get a second advance before repaying the first?

Accepted Answer

Not at this time. You need to repay your current advance before requesting a new one. This keeps our fees low and the system fair for everyone.

Question 9

What if my salary is delayed?

Accepted Answer

Life happens. If your paycheck is late, contact our support team immediately and we'll work out a solution. We never charge penalty fees.

Question 10

How fast do I get the money?

Accepted Answer

Most transfers are instant and arrive in your account within minutes of approval — even on weekends.

Question 11

Is my data safe?

Accepted Answer

Absolutely. We use bank-grade 256-bit encryption, store minimal data, and never sell your personal information to third parties.

Question 12

How do I delete my account?

Accepted Answer

You can delete your account anytime from the app's settings screen. All your personal data is permanently erased within 30 days, per our privacy policy.

Frequently Asked Questions

Getting Started

Fees & Repayment

Speed & Security